Your cart
Close Alternative Icon
FREE Expedited Shipping within the US FREE Expedited Shipping within the US
Close Icon
Down Arrow Icon

FAQs

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy It Now” Button that can be found at the bottom of each the product description then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.

CAN I CHANGE MY ORDER?

Yes, we accept any changes to an order. Please note that if you need to make any changes to your orders, please contact our Customer Service within 24 hours of placing the order.

WHAT ARE YOUR PAYMENT METHODS?

We accept credit cards (Visa, Master Card, American Express, and Discover) and PayPal.

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

All prices will be shown in local currency depending on which country (GEO IP address) the customer is in for their convenience. However, when customer checks out, they will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.

SHIPPING FAQS

WHERE ARE YOUR ITEMS SHIPPED FROM?

Orders are shipped from our warehouses in United States.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

Customs, Postal Services & Us (PrettySmarty) are different entities hence we are not liable for any delays caused by customs or local post services.

HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?

Our handling time takes 1-2 business days. This means that your order(s) will generally be sent out within this period.

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 3-4 days.

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

Any Other Questions Please Contact Us At sales@mofado.com